1. General We at bbw.lk strive to ensure the satisfaction of our customers with the products they purchase from our website. This Refund Policy governs the conditions under which refunds can be requested and processed.
2. Eligibility for Refunds Refunds are only eligible for products that:
Are defective or damaged upon arrival;
Do not match the description or sample provided on the website;
Have not been used or opened.
3. Refund Process To initiate a refund, customers must:
Contact our customer service team at 077 6995848 within 7 days of receiving the product;
Provide a detailed description of the issue and photographic evidence if applicable;
Return the product in its original packaging and condition.
4. Inspection Upon receipt of the returned product, our team will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
5. Late or Missing Refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at 077 6995848.
6. Sale Items Only regular priced items may be refunded. Sale items cannot be refunded.
7. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to our office address.
8. Shipping To return your product, you should mail your product to: 21, 17th Lane, Colombo 3, Sri Lanka. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
9. Contact Information For more information about our refund policy, or if you have questions, please contact us by calling 077 6995848.
This Refund Policy is intended to facilitate a fair and efficient process for handling refunds and returns. We value your business and want to ensure your satisfaction with our products.